WALLPAPER WORLDWIDE TRADING TERMS
Welcome to Wallpaper Worldwide Ltd ("We", "Us" or "Wallpaper Worldwide"). Please note that You, ("You" and "Your") as a purchaser of Products made available through Wallpaper Worldwide ("Products") and Your use of products provided by Wallpaper Worldwide is subject to the following terms and conditions ("Terms"). Purchase of Products You must be 18 years of age to purchase Products from Wallpaper Worldwide. Please read these Terms carefully prior to indicating Your acceptance. When you have understood the Terms, please complete the registration and order the Products.
Samples will be sent by post. A flat rate of US$5 applies for all samples including postage to all destinations. Products such as wallpaper may vary in colour from that seen on your monitor. Please therefore use the Wallpaper Worldwide sample service. Samples are available for colour and texture match only, and are usually supplied in A5 size. The full design and pattern repeat can be viewed online.
Payment may be made by any of the means stated. Orders are accepted on the condition that Products will be supplied at the price ruling on despatch. Wallpaper Worldwide uses VeriSign SSL encryption technology to scramble your sensitive data and provide maximum security over the internet. Paypal is also available.
Despatch and Delivery
We strive to despatch your order from our warehouse within 4 working days (in China). We have several factories across different parts of China thus we need to transport items to your chosen delviery service before your order can leave the country.
We offer two options of delivery service – China Registered Air Post or International Couriers. Wallpaper Worldwide is not liable for any losses in transit. If there is any short delivery or damage to goods in transit, this should be notified to Wallpaper Worldwide by You with full particulars within seven days of delivery. We cannot be financially liable for delay (eg: customs inspections, transport hold ups, "acts of God", etc) in delivering the Products, however arising.
Although we have so far had a good experience with China Registered Air Post, we would still recommend that you use International Couriers if your order is large and substantial in value. They offer better tracking and is not reliant on the destination’s country postal service that can be unpredictable.
Satisfaction Guarantee and Returns
Wallpaper Worldwide offers a 7 Day Money Back Guarantee for purchases made on our website for a peace of mind Internet shopping experience.
- If you are not completely satisfied with your Wallpaper Worldwide product, or if you are having second thoughts about the way it will look in your space, you may return it at your cost within seven working days after receipt of your order undamaged and in the original packaging for a full refund on the item(s).
- Freight charges incurred from shipping the item(s) to you will not be refunded.
- Prior to returning goods, please send us an e-mail and we will respond within two business days –
Please state your order number, date of receipt, and the reason for returning the product. Please note that refunds will not be given for unauthorised returns.
- Wallpaper Worldwide reserves the right to refuse a refund if the item returned is deemed to have been mishandled by the customer.
- Please check all wallpaper products for faults before hanging. Any wallpaper that has been used or hung will not be refunded.
- In the (unlikely) event of a fault, please email us some photos of the fault concerned, we may ask you to send us a sample of the faulty product back to us with the your order details. It should not be necessary to return the faulty product in its entirety. A full replacement product or refund (including shipping charges) will be given. Our products are quality checked before despatch from factory.
Please return products to –
C/- Room 1102, Tower 1, Lippo Centre,
89 Queensway, Admiralty
Health and Safety
Wallpaper Worldwide makes available in good faith information about its Products and with regard to the conditions necessary to ensure that Products supplied will be safe and without risk to health when used properly. Any information and advice given should not of itself be considered an adequate risk assessment as may be required under Health and Safety legislation. If You are not already in possession of information concerning the safe use of the Products or You become aware of any risk to health and safety, You should contact Us.
Sale of Goods
All Products are believed by Wallpaper Worldwide to be of a quality suitable for the purpose and specification for which they are intended. Any defect should be reported to Wallpaper Worldwide immediately it is discovered. All technical information in response to enquiry is given by Wallpaper Worldwide in good faith. It will ultimately be for You to satisfy yourself as to the suitability of the product having regard to Your own particular situation and upon site conditions that are unknown to Wallpaper Worldwide. The liability of Wallpaper Worldwide will not exceed the value of the Products supplied. In particular, loss of profits and consequential, financial and other such losses are excluded. Wallpaper Worldwide is acting as an agent on behalf of our customers in the purchase of our listed products. It’s the customer who is importing the wallpaper into their destination country. Wallpaper Worldwide is facilitating this process by procuring the wallpaper on the customer’s behalf and sending it to postage/courier on the customer’s behalf.
Your purchase of Products for Wallpaper Worldwide will be a contract made in Hong Kong. Any dispute will be governed by Hong Kong law and the parties agree to submit to any court of competent jurisdiction within Hong Kong. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damage and accordingly some limitations here stated may not apply to You. Your rights are unaffected. Wallpaper Worldwide can revise these Terms without notice by posting new Terms on the Wallpaper Worldwide site or by notifying You by e-mail. Further purchase of Products after such posting or notification constitutes Your acceptance of the revised Terms.
Your Local Laws
Use and import of Products by you are subject to your own customs, policies, clearance and any fees and You must comply with all laws and regulations of the country of import. No warranty is given by Wallpaper Worldwide as to the legality of the Products at the location where they are received.
Content — Wallpaper Worldwide ltd. provides this site on an "as viewed basis" and therefore makes no guarantees or warranties to this site or its contents.
Copyright — All design, text, graphics, and the selection, alteration and arrangement of the aforesaid elements are the copyright of Wallpaper Worldwide ltd. and its associated partners.
All other trademarks, product names, company names or logo cited herein are the property of Wallpaper Worldwide, its authorised partners or the products respective owners.
To help to understand the needs of our customers and improve service, your responses to questions and other data will be held on our database. Customer's data stored on Wallpaper Worldwide's secure server complies with statutory requirements. This data is not made available to any other company.
It may be possible to send you from time to time details of our promotions, which we hope you will find of relevance and interest. If you do not wish to receive any such information, please tell us.
We endeavour to protect the information you provide and there are various security procedures that have been put in place. Our servers can only be accessed by authorised personnel.
Interior Design Service
In using this free decorating service, you agree to allow us to post the image(s) of your room and related q&a dialogue on Wallpaper Worldwide’s social media pages and blog. Your privacy is important to us, we will never publish nor release your name nor contact information.
Free Mock Up Service
Our graphic designer will super impose and scale the wallpaper to the best of his/her ability; however the task is difficult to be precise with pattern size variations and distance from the wall where the photo is taken also impacting on the outcome. The mock up simulation should be used as a guide and reference only.